Got Questions? We’ve Got Answers.
Browse through our most commonly asked questions below. We’ve made it easy to find what you need so you can plan your event with confidence.
📘 Customer Assurance
Your satisfaction is our top priority. If there’s ever an issue with your order, contact us at (518) 227-0664. We’ll make it right.
We are committed to protecting your information. View our full Privacy Policy for details on how we handle your data securely and lawfully.
📄 Rental Terms & Policies
Reservations may be canceled at any time, but the 25% down payment is non-refundable. You may reschedule your event (within one year), subject to availability.
Optional damage coverage must be added before delivery and signed for. It covers:
- Up to $250 for accidental equipment damage
- Up to $500 for normal wear and tear
- Up to $1,000 for storm/wind damage
This is not liability insurance and doesn’t cover negligence, abuse, or lost items.
Of course! Contact us directly and we’ll provide a copy and answer any questions you have.
Severe weather may impact setup and safety. We may delay or adjust your delivery if needed. Contact us to discuss weather-related concerns or contingency plans.
💳 Payments & Pricing
Delivery is based on the zip code of your event. Contact us for an exact quote.
Sales tax is not included in base pricing and will be added at checkout based on your location.
A 25% non-refundable down payment is required to reserve. The balance is due 3 days before your event. Some luxury items may require a higher deposit.
We accept all major credit cards and business checks. For questions about payment methods, feel free to reach out.
Yes, there is a $75 minimum rental subtotal required to book. This amount applies before taxes, delivery, and optional add-on services (such as setup or damage waiver). If your rental total is below the minimum, you’ll have the option to add more items or pay the difference during checkout.
🚚 Order Changes & Delivery
The delivery fee includes delivery, pickup, loading and unloading, and placement within 100 feet of the delivery vehicle. Delivery typically occurs within a four-hour window, which will be confirmed closer to your event date. Visit our delivery info page for more details.
Additional fees apply for long carries beyond 100 feet. These charges help cover added labor and time. Visit our delivery info page for more details.
Yes, deliveries involving stairs or elevator access are subject to additional handling fees. Please let us know ahead of time so we can prepare appropriately. Visit our delivery info page for more details.
Optional services include exact-time delivery or pickup requests, extended carry distances, setup/takedown, and after-hours delivery. These are billed on top of the base delivery fee. Visit our delivery info page for more details.
Please contact us as soon as possible. We’ll do our best to accommodate based on availability and timing.
We deliver to your event location and pick up afterward. We do not offer customer pickups at this time. Visit our delivery info page for more details.
We do not deliver to Airbnb properties, public parks, or similar venues.
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