FAQs
Frequently Asked Questions
Browse our most frequently asked questions list below to learn everything you need to know!
Terms & Policies
Order & Payment Information
Your satisfaction is our top priority. We are committed to ensuring that your experience meets your expectations. If you encounter any issues with your order, please contact us immediately at 518-227-0664, and we will work diligently to resolve any concerns and make things right.
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. We ensure that your data is handled with the utmost care and in compliance with relevant privacy laws. For more detailed information, please visit our Privacy Policy.
Reservations for most items can be canceled at any time, with a few exceptions. However, the 25% down payment is non-refundable under any circumstances. Dates can be rescheduled, provided the new date is available. The rescheduled date must be within one year from the original event date.
We offer the option to purchase an “Accidental Damage Waiver” at checkout for an additional cost. Customers must select this coverage before the delivery day and sign all contracts and agreements for the waiver to be valid. Acceptance of claims is at the sole discretion of ADK Rent N’ Event.
This Waiver covers:
- Up to $250 per contract for accidental damage to the rental equipment.
- Up to $500 per contract for reasonable wear and tear on the rental equipment.
- Up to $1,000 per contract for damage due to wind or storm.
Please note that this Accidental Damage Waiver is not liability insurance and does not cover negligence, abuse, or lost items.
Certainly! To review a copy of our contract, please contact us directly. We’ll be happy to provide the necessary documents and answer any questions you may have.
Weather conditions can affect the setup and use of rental equipment. In the event of severe weather, such as high winds or storms, we may need to adjust or postpone your reservation to ensure safety and protect the equipment.
If you have concerns about the weather affecting your event, please contact us to discuss potential impacts and contingency plans. We are here to assist you in making any necessary adjustments.
Delivery fees are assessed based on the zip code of the event location. For more information or specific details about the fees for your area, please contact us.
Sales tax is not included in the rental price and will be added to the total amount. The exact tax rate depends on your location. For any questions regarding sales tax or to get a detailed breakdown, please contact us.
All orders require a 25% non-refundable down payment via credit card to secure the reservation. The remaining balance is due 3 days prior to the event. Please note that more expensive luxury items may require a larger deposit percentage.
We accept all major credit cards as well as business checks. If you have any questions about payment methods, please feel free to contact us.
Yes, there is a minimum rental amount of $99 before any taxes, delivery fees, or additional charges are applied.
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, depending on availability and the timing of the change. For any modifications, please reach out to our customer service team.
Delivery Information
All orders are delivered to your event location and picked up afterward. Please note that we do not currently offer customer pickups. If you have any questions or need further details, feel free to contact us!
We currently do not deliver to Airbnb properties, public parks, or similar locations.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.
FAQs
Frequently Asked Questions
Browse our most frequently asked questions list below to learn everything you need to know!
Terms & Policies
Your satisfaction is our top priority. We are committed to ensuring that your experience meets your expectations. If you encounter any issues with your order, please contact us immediately at 518-227-0664, and we will work diligently to resolve any concerns and make things right.
We are committed to protecting your privacy. Our Privacy Policy outlines how we collect, use, and safeguard your personal information. We ensure that your data is handled with the utmost care and in compliance with relevant privacy laws. For more detailed information, please visit our Privacy Policy.
Reservations for most items can be canceled at any time, with a few exceptions. However, the 25% down payment is non-refundable under any circumstances. Dates can be rescheduled, provided the new date is available. The rescheduled date must be within one year from the original event date.
We offer the option to purchase an “Accidental Damage Waiver” at checkout for an additional cost. Customers must select this coverage before the delivery day and sign all contracts and agreements for the waiver to be valid. Acceptance of claims is at the sole discretion of ADK Rent N’ Event.
This Waiver covers:
- Up to $250 per contract for accidental damage to the rental equipment.
- Up to $500 per contract for reasonable wear and tear on the rental equipment.
- Up to $1,000 per contract for damage due to wind or storm.
Please note that this Accidental Damage Waiver is not liability insurance and does not cover negligence, abuse, or lost items.
Certainly! To review a copy of our contract, please contact us directly. We’ll be happy to provide the necessary documents and answer any questions you may have.
Weather conditions can affect the setup and use of rental equipment. In the event of severe weather, such as high winds or storms, we may need to adjust or postpone your reservation to ensure safety and protect the equipment.
If you have concerns about the weather affecting your event, please contact us to discuss potential impacts and contingency plans. We are here to assist you in making any necessary adjustments.
Order & Payment Information
Delivery fees are assessed based on the zip code of the event location. For more information or specific details about the fees for your area, please contact us.
Sales tax is not included in the rental price and will be added to the total amount. The exact tax rate depends on your location. For any questions regarding sales tax or to get a detailed breakdown, please contact us.
All orders require a 25% non-refundable down payment via credit card to secure the reservation. The remaining balance is due 3 days prior to the event. Please note that more expensive luxury items may require a larger deposit percentage.
We accept all major credit cards as well as business checks. If you have any questions about payment methods, please feel free to contact us.
Yes, there is a minimum rental amount of $99 before any taxes, delivery fees, or additional charges are applied.
If you need to make changes to your order, please contact us as soon as possible. We will do our best to accommodate your request, depending on availability and the timing of the change. For any modifications, please reach out to our customer service team.
Delivery Information
All orders are delivered to your event location and picked up afterward. Please note that we do not currently offer customer pickups. If you have any questions or need further details, feel free to contact us!
We currently do not deliver to Airbnb properties, public parks, or similar locations.
Still have questions?
Feel free to use our Contact Form to reach out to us anytime.
